Commercial Operations & Growth Lead

Access 89 is a Ghana-based technology company helping organizations across Africa modernize operations, improve efficiency, and unlock growth through technology.

We design, build, and operate enterprise technology solutions across business management, financial services, supply chains, cloud infrastructure, data, artificial intelligence, and cybersecurity.

Our proprietary platforms include:

• Foundry Business: integrated business management software for SMEs, retailers, distributors, and enterprises.
• Foundry Finance: technology infrastructure for banks, fintechs, and financial institutions.
• Supply Flow: procurement, trade, logistics, and supply chain orchestration.
• Nexus: programmable communications and integration infrastructure.
• Foundry Hub: B2B supplier discovery and commerce.

We also provide technology consulting, implementation, managed services, and Outcome Engineering to help customers achieve measurable business results.

As we expand our commercial operations, we are building a disciplined, scalable growth function capable of acquiring customers, developing partnerships, and generating predictable revenue across our platforms and services.

We are looking for a commercially driven, highly organized, and results-oriented Commercial Operations & Growth Lead to drive revenue growth and lead commercial execution at Access 89.

You will be responsible for translating our business strategy into measurable commercial results by developing sales pipelines, managing sales activities, acquiring customers, building strategic partnerships, and improving our commercial processes.

You will work closely with the CEO, product teams, field sales agents, and customer-success personnel to identify market opportunities, convert prospects into paying customers, and ensure successful customer activation.

This is a hands-on leadership role. You will be expected to sell directly, manage commercial activities, engage business owners and corporate decision-makers, and establish repeatable processes for revenue generation.

You will not simply manage a sales team. You will help build the commercial operating system that enables Access 89 to scale.

The ideal candidate combines strong business development capabilities with operational discipline, leadership, commercial judgment, and the ability to sell technology solutions to both SMEs and corporate organizations.

1. Commercial strategy and revenue growth

• Develop and execute commercial growth plans aligned with company revenue objectives.
• Translate quarterly and annual revenue targets into actionable sales plans.
• Identify and prioritize customer segments, industries, and market opportunities.
• Drive customer acquisition across Access 89’s platforms and services.
• Develop strategies to increase monthly recurring revenue, contract value, and customer lifetime value.
• Identify cross-selling and upselling opportunities within the existing customer base.
• Monitor sales performance, conversion rates, acquisition costs, and revenue growth.
• Provide recommendations to management on pricing, packaging, and commercial opportunities.

2. Sales leadership and execution

• Coordinate and supervise Field Sales Agents and other assigned commercial personnel.
• Establish sales territories, activity targets, and performance expectations.
• Conduct regular sales coaching, pipeline reviews, and performance assessments.
• Support sales personnel in qualifying prospects, handling objections, and closing deals.
• Participate directly in customer meetings, product demonstrations, and commercial negotiations.
• Develop standardized sales scripts, proposals, presentations, and qualification processes.
• Ensure disciplined follow-up and timely progression of sales opportunities.
• Build a performance-driven sales culture focused on measurable results.

3. Customer acquisition and business development

• Identify and engage prospective SME, mid-market, and corporate customers.
• Build relationships with business owners, executives, procurement managers, and operational decision-makers.
• Conduct business needs assessments to identify operational and technology challenges.
• Position Access 89 solutions based on measurable business value.
• Lead complex sales opportunities involving multiple decision-makers.
• Prepare commercial proposals, quotations, and customer presentations.
• Negotiate commercial terms within approved company guidelines.
• Convert qualified opportunities into signed agreements and paying customers.

4. Strategic partnerships and channel development

• Identify potential referral, distribution, implementation, and commercial partners.
• Develop partnerships with business associations, industry groups, financial institutions, and technology providers.
• Support supplier and corporate buyer acquisition for Supply Flow.
• Explore partnership opportunities that create new customer acquisition channels.
• Develop partner propositions, commercial structures, and revenue-sharing recommendations.
• Coordinate partner onboarding and relationship management.
• Track partner-generated opportunities, revenue, and commercial performance.
• Work with management to evaluate and develop new market opportunities.

5. Commercial operations and sales pipeline management

• Establish and maintain a structured sales pipeline across products and customer segments.
• Ensure accurate and timely CRM updates by all commercial personnel.
• Implement standardized lead qualification, opportunity management, and sales reporting processes.
• Develop weekly sales forecasts and monthly commercial performance reports.
• Track conversion rates, sales cycle duration, pipeline coverage, and revenue performance.
• Identify bottlenecks affecting sales productivity and customer conversion.
• Improve the efficiency and predictability of the sales process.
• Maintain commercial documentation, pricing records, and approved proposal templates.

6. Customer activation, retention, and account growth

• Coordinate with implementation and customer-success teams to ensure smooth customer onboarding.
• Monitor activation progress for newly acquired customers.
• Identify customers experiencing adoption challenges and coordinate corrective actions.
• Support customer retention and renewal activities.
• Identify opportunities for subscription upgrades, additional modules, and Outcome Engineering services.
• Develop relationships with strategic customers and key accounts.
• Ensure commercial commitments are accurately communicated to delivery teams.
• Track customer feedback and recommend improvements to the commercial offering.

7. Market intelligence and commercial development

• Monitor competitor offerings, pricing, and market positioning.
• Gather insights from customer interactions and field sales activities.
• Identify recurring customer challenges that Access 89 can address.
• Collaborate with product teams to communicate market requirements.
• Evaluate new industries, customer segments, and geographic opportunities.
• Support product launches and go-to-market initiatives.
• Recommend improvements to product positioning and customer value propositions.

Performance will be assessed primarily on revenue generation, customer acquisition quality, sales execution, and commercial operating discipline.

Targets are indicative and will be reviewed based on product maturity, sales team capacity, customer segment, and commercial performance.

The primary measure of success is sustainable revenue growth from activated, paying customers and profitable commercial relationships, rather than sales activity alone.

Required

• Bachelor’s degree in Business Administration, Marketing, Sales, Economics, or a related discipline. Equivalent relevant professional experience will also be considered.
• At least 4 years of experience in business development, B2B sales, commercial operations, or revenue growth.
• Demonstrated experience acquiring customers and closing commercial agreements.
• Experience managing sales pipelines, revenue targets, and commercial performance.
• Ability to engage business owners, senior executives, and corporate decision-makers.
• Strong negotiation, communication, presentation, and relationship-management skills.
• Experience using CRM systems and sales reporting tools.
• Strong analytical skills and ability to interpret commercial performance data.
• Ability to work independently, manage competing priorities, and deliver measurable results.
• Willingness to travel for customer meetings, field activities, and partnership development.

Preferred

• Experience selling SaaS, ERP, fintech, cloud, or enterprise technology solutions.
• Previous experience supervising field sales representatives or business development teams.
• Familiarity with SME operations, retail, FMCG distribution, pharmacies, or financial services.
• Experience developing strategic partnerships or indirect sales channels.
• Exposure to procurement, supply chain, or corporate sales.
• Understanding of subscription-based business models and recurring revenue.
• Experience working in a technology startup or growth-stage business.
• Familiarity with the Ghanaian business environment and regional African markets.

• Commercial ownership: takes responsibility for revenue targets, sales execution, and measurable business outcomes.
• Leadership: coaches, coordinates, and holds sales personnel accountable for performance.
• Execution discipline: converts commercial plans into consistent daily and weekly activities.
• Customer understanding: identifies business challenges and translates them into compelling solutions.
• Strategic thinking: recognizes growth opportunities and develops practical approaches to capture them.
• Negotiation: builds mutually beneficial commercial relationships while protecting company interests.
• Analytical thinking: uses sales data, customer insights, and performance metrics to guide decisions.
• Communication: presents complex technology solutions in clear, business-focused language.
• Integrity: maintains transparency and professionalism in commercial engagements.
• Entrepreneurial mindset: operates effectively in a growing organization with evolving priorities and limited resources.

We offer a competitive, performance-driven compensation package comprising:

• Competitive monthly base salary.
• Performance-based incentives linked to revenue and customer acquisition.
• Commission on qualifying new business and commercial agreements.
• Bonuses for achieving and exceeding agreed revenue targets.
• Transport and communication support for approved business activities.
• Professional development and product training.
• Opportunity to work across multiple technology platforms and industries.
• Direct exposure to company leadership and strategic decision-making.
• Career progression into senior commercial leadership roles.

Final compensation, incentive eligibility, and commission payment terms will be specified in the employment offer and approved company incentive policy.

This is a full-time, Accra-based position with a combination of office work, customer visits, field sales supervision, and corporate engagement.

The successful candidate will work closely with the CEO and collaborate across product, engineering, implementation, and customer-success functions.

Regular activities will include sales planning, customer meetings, team coaching, pipeline reviews, partnership development, and commercial performance reporting.

The role requires flexibility, initiative, and a willingness to participate directly in sales execution.

Successful performance in this role may lead to progression into positions such as:

• Head of Commercial Operations
• Head of Growth
• Commercial Director
• VP, Commercial & Partnerships

Career progression will be based on demonstrated revenue growth, leadership capability, commercial execution, and contribution to the company’s long-term development.

Email your CV and a short introduction explaining your commercial experience, notable sales achievements, and how you would approach growing revenue for a technology company like Access 89 to hello@access89.com.

Candidates are encouraged to highlight experience in B2B technology sales, sales team leadership, customer acquisition, and strategic partnerships.

Join Access 89 and help build the technology platforms powering the next generation of African businesses.